1. Executive Summary:

This Business Continuity Plan (BCP) is designed to ensure the continuous operation of Verylocals LTD in the event of a major incident affecting our premises, systems, employees, or external suppliers and subcontractors. Our primary goal is to minimize disruptions to the provision of the Framework Agreement or any part thereof, maintaining service quality and meeting contractual obligations.

2. Scope:

This BCP covers all aspects of our organization, including technology, personnel, and supply chain, and is applicable to all employees, contractors, and stakeholders involved in the Framework Agreement.

3. Key Contacts:

In the event of a major incident, the following key contacts will be notified and activated:

• Incident Manager: [Praveen Pandey, Director, prpandey@verylocals.com]
• Executive Leadership Team: [Praveen Pandey, Director, prpandey@verylocals.com]
• IT Team: [Mr. Ram Anjaneyulu, contact@verylocals.com]
• Human Resources: [Abhighna Miryala, contact@verylocals.com]
• Suppliers and Subcontractors: [contractor-incident@verylocals.com]

4. Incident Response Phases:

A. Incident Identification:

• Any major incident affecting our premises, systems, employees, or external suppliers and subcontractors will be reported immediately to the Incident Manager.

B. Incident Assessment:

• The Incident Manager will conduct an initial assessment to determine the scope, impact, and severity of the incident.
• IT and HR teams will assess the technological and personnel aspects, respectively.
• Suppliers and subcontractors will be contacted to assess their availability and continuity plans.

C. Activation of BCP:

• If the incident is deemed significant and has the potential to disrupt operations, the BCP will be activated.

D. Continuity Operations:

• Critical operations and services will be shifted to alternative locations, systems, or suppliers.
• Employees will follow remote work procedures if applicable.
• IT will ensure data backup and recovery procedures are in place.
• HR will facilitate employee welfare and communication.

E. Recovery and Restoration:

• The Incident Manager will coordinate the restoration of normal operations.
• IT will restore systems and data from backups.
• HR will ensure the welfare of employees.
• Suppliers and subcontractors will be engaged for recovery efforts.

F. Communication:

• Timely and transparent communication will be maintained with employees, clients, suppliers, subcontractors, and relevant authorities throughout the incident and recovery phases.

G. Lessons Learned:

• After the incident, a debriefing session will be conducted to identify areas for improvement and update the BCP accordingly.

5. Risk Assessment and Mitigation:

• Regular risk assessments will identify potential threats to business continuity.
• Mitigation strategies will be implemented, including data redundancy, employee cross-training, and supplier diversification.

6. Training and Awareness:

• All employees will receive training on their roles and responsibilities during a major incident.
• Regular drills and simulations will be conducted to ensure preparedness.

7. Documentation and Review:

• The BCP will be documented and maintained, ensuring it reflects current operations and risks.
• Annual reviews and updates will be conducted to adapt to changing circumstances.

8. Compliance:

• The BCP will align with industry standards and legal requirements.

9. Declaration of Continuity:

This Business Continuity Plan is hereby declared effective [Date]. All employees, contractors, and stakeholders are responsible for understanding and following this plan to ensure minimal disruption in the provision of the Framework Agreement or any part thereof during a major incident.